Home → Services → About → Resources →
Tools Refund Planner Life-Event Tax Simulator Document Checklist Secure Document Vault Return Tracker Ascend AI Create Free Account →
Contact →
Client Login Book Now
FAQ

Frequently Asked Questions

Straight answers on pricing, documents, the process, and what happens after you file.

Can't find your answer? Book a free call — no pressure, no obligation
GETTING STARTED

Getting Started

How do I get started with Ascend Taxes?
Book a free 30-minute consultation on our contact page. We'll talk through your situation, tell you honestly whether we can help, and give you a firm flat quote before any work begins. From there you create a free account, upload documents to your secure vault, and we take it from there.
Do I need to visit an office?
No — Ascend Taxes is a fully remote practice serving clients nationwide. Everything happens over video, phone, and your secure client portal, so you can work with us from anywhere in the country on your schedule.
What states do you serve?
All 50. Because we operate remotely and e-file directly with the IRS and state agencies, where you live doesn't limit us — and we regularly handle multi-state situations like remote work, relocation, and income earned across state lines.
How do I know if I need a tax preparer vs. DIY software?
If your year was simple — one W-2, standard deduction, no life changes — DIY software may genuinely be enough, and we'll tell you so. A preparer starts paying for itself when things get more complex: self-employment or side income, equity compensation, a home purchase or sale, a new business, multiple states, or an IRS letter. Those are the situations where missed deductions and mistakes cost real money.
What makes Ascend different from a big-box tax chain?
You work with the same preparer — Darian — from your first call through filing and all year long, not whoever happens to be at the desk. Add flat fees with measurable results, year-round planning instead of a once-a-year transaction, and a client portal with live return tracking, and the experience is closer to having a private tax advisor than visiting a seasonal storefront.
PRICING & PAYMENT

Pricing & Payment

How much does tax preparation cost?
An individual federal return (Form 1040) plus one state starts at $185. Schedule C starts at +$135, Schedule A at +$50, Schedule D at +$60, Schedule E at +$95 per property, each additional state at +$50, and an amended return (Form 1040-X) is $175 flat. Non-member IRS letter help is $150 per letter. It's the price for a typical return with that form. After the free consult, you get one flat quote in writing before I start. If something new comes up later, I tell you the price before doing the extra work. Your fee never changes based on your refund.
What does "starting at" mean?
It's the price for a typical return with that form. After the free consult, you get one flat quote in writing before I start. If something new comes up later, I tell you the price before doing the extra work. Your fee never changes based on your refund.
What's your refund policy?
Plans: cancel anytime; monthly plans stop at the end of the billing month. Annual plans can be refunded in full within 14 days. Return prep: if you decide not to file with me before I've finished, you pay only for work completed.
What are your credentials?
I'm a registered PTIN tax preparer and IRS Authorized e-File Provider. I'm not a CPA, Enrolled Agent, or attorney, so I can prepare returns and help you prepare responses to IRS letters, but I can't represent you in an audit, appeal, or collection case. If you need that, I'll refer you to someone who can.
Is my data private?
Your documents are stored encrypted, and only you and I can access your file. I never sell your information. I use it, including with AI tools, only with your written consent, as federal rules (IRC §7216) require, and you can withdraw consent anytime.
Does a plan include my tax return?
Sentinel and Summit don't. Choose the Bundle, or use your member discount on return prep.
Do you offer payment plans?
Yes. If spreading your fee out helps, just ask during your consultation — we'd rather set up a schedule that works for you than have cost keep you from filing right.
Are there any hidden fees?
No. The flat quote you approve is the price you pay — IRS e-file included. If the scope genuinely changes mid-engagement (say, we discover a second business that needs its own return), we pause and re-quote before continuing. You'll never see a surprise line item.
What if you can't actually save me money?
Then we'll say so in the free consult. The quote is a flat fee for the forms your return needs. It does not go up or down with your refund.
YEAR-ROUND

Year-round, Pulse, and founding plans

What is a Tax Pulse?
A Tax Pulse is a reviewed amount Darian signs and publishes — the next estimated payment and one next move. It is not the Live Tax Bill and not a filed 1040. The AI layer never invents that number. Playbook math stays on every plan; a signed Pulse is on Sentinel and Summit.
What is the Live Tax Bill vs a Pulse?
The Live Tax Bill is a planning picture from the same engine your portal uses. You can move sliders and see engine deltas. A Pulse is the amount your preparer reviewed. Exploring a plan is labeled so it never looks like a signed Pulse or a filed return.
What are Sentinel and Summit?
Basecamp is free: your portal, Live Tax Bill estimates, and secure document upload. Sentinel is $15/month or $149/year: everything in Basecamp, reviewed Tax Pulse updates, an estimated-tax payment calendar and reminders, and help with up to 2 IRS letters per year — I review the letter, explain it, and prepare a written response for you to send, with a reply within 72 hours. Summit is $39/month or $399/year: everything in Sentinel, IRS letter response preparation with no yearly cap and a reply within 24 hours, working sessions with Darian, and year-round planning with bank-linked expense tracking. The Bundle is $549/year: Summit for 12 months plus one individual federal return with one state and Schedule C. Founding pricing is $9/month for Sentinel ($89/year) and $25/month for Summit ($249/year), for 50 Sentinel seats and 25 Summit seats, while founding seats last. Neither plan includes representing you before the IRS. Card details are never entered on this site — request a secure payment link in your portal, or book a consult.
When are quarterly estimates due?
Federal estimated payments under IRC §6654(c) are April 15, June 15, September 15, and January 15. Weekend or holiday shifts are not applied in the portal calendar — confirm the year on IRS.gov before you treat a moved date as final. A published Pulse names the signed amount for that date.
How do letter SLAs work?
Sentinel letters carry a 72-hour clock. Summit letters carry a 24-hour clock. The clock stops when we respond or close the ticket. Accuracy claims stay admin-confirmed — we do not advertise penalty coverage from the desk.
How do I request a founding plan?
Create a free account, open your plan page, and ask Darian for a secure payment link. That records a real request. Checkout charges the founding price while founding seats last, then the regular price. You can also book a consult if you want to talk it through first.
DOCUMENTS & PROCESS

Documents & Process

What documents do I need?
Typically: W-2s from every employer, any 1099s (NEC, K, INT, DIV), last year's return, mortgage and student-loan interest statements, and records of deductible expenses. Create a free account and our document checklist tool builds a personalized list for your exact situation.
How do I send you my documents securely?
Through the secure document vault in your client portal, protected with bank-level 256-bit encryption. Please never text or email photos of your Social Security card or other sensitive documents — the vault exists so you don't have to.
How long will my return take?
Once we have your complete documents, most individual returns are prepared and ready for your review within about a week — often faster outside peak season. Business returns and complex situations take longer, and we'll give you a realistic timeline with your quote. You can watch every stage live in your portal's return tracker.
When are the tax deadlines?
The federal filing deadline is typically April 15. Quarterly estimated payments are due April 15, June 15, September 15, and January 15. If a deadline is about to be a problem, talk to us early — filing an extension is quick, but an extension to file is not an extension to pay.
Can you amend prior year returns?
Yes. If we find money left on the table in a past return, we can file an amended return — generally you have up to three years from the original filing deadline to claim a refund. A quick review of your last few returns is often one of the highest-value things a new client can ask for.
AFTER FILING

After Filing

How do I track my refund?
Your client portal's return tracker shows every stage from “documents received” through “accepted.” Once the IRS has your return, their Where's My Refund tool shows the refund itself — most e-filed refunds arrive within 21 days.
What if I get audited or receive an IRS letter?
Don't reply on your own — send the letter first. I review it, explain what it means, and prepare a written response for you to send. Sentinel includes up to 2 letters a year, with a reply within 72 hours. Summit includes letter response preparation with no yearly cap, with a reply within 24 hours. I can't represent you in an audit, appeal, or collection case.
What does the 100% accuracy guarantee cover?
Every return we file is double-checked before it goes out. If an error on our side ever needs correcting, we fix it and file the correction at no cost to you — that's what standing behind our work means.
Do you disappear after tax season?
The opposite — year-round support is the core of how we work. Tax season is when returns get filed, but the savings get created in June, September, and December: W-4 tuning, estimated payments, entity decisions, and year-end moves. Your portal, your tools, and Darian are available all year.
How do quarterly estimated taxes work after I file?
If you're self-employed or have significant income without withholding, the IRS expects payments four times a year — April 15, June 15, September 15, and January 15. We calculate your quarterly amounts as part of planning, and your portal keeps the deadlines and amounts in front of you so nothing sneaks up.

Ready to Maximize Your Refund?

Book a free consultation — no commitment, no upfront cost.

Book Free Consultation